Privacy Policy

Prestige Creative LLC, DBA Prestige Leads ("Prestige Leads," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, financial account information, transaction details, and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services.

How We Use Your Personal Information

• Provide, tailor, and improve the Services, including to perform our contract with you, process payments, fulfill your orders, manage your account, and create a customized experience.
• Marketing and advertising, such as to send marketing and promotional communications and show you relevant online advertisements.
• Security and fraud prevention, including to authenticate your account and detect or take action regarding possible fraudulent or malicious activity.
• Communicating with you, including to provide customer support and maintain our business relationship.
• Legal reasons, including to comply with applicable law, respond to valid legal process, and enforce our terms or policies.

SMS and Text Message Communications

When you opt in to receive SMS messages from Prestige Leads, we collect and use your mobile phone number to send the categories of messages you have consented to. This may include service and transactional messages — such as appointment reminders and scheduling confirmations, responses to your service inquiries, account updates, and general business communications related to your request — and, where you have separately opted in, marketing and promotional messages such as special offers, campaigns, and promotional updates.

Your mobile phone number will NOT be sold, shared, or disclosed to third parties for marketing purposes. We may share your information with SMS service providers (such as Twilio) solely to facilitate message delivery on our behalf. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at info@prestigevirtual.com or (945) 203-5053. Your consent to receive SMS is optional and is not required to inquire about or purchase our services.

How We Disclose Personal Information

• With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices.
• When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, to comply with applicable legal obligations, to enforce our terms, and to protect or defend the Services and our rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

• Right to access or know the personal information we hold about you.
• Right to request that we delete personal information we maintain about you.
• Right to request that we correct inaccurate personal information.
• Right of portability to receive a copy of your personal information.
• Right to opt out of the sale or sharing of your personal information for targeted advertising.
• Right to manage communication preferences and opt out of promotional emails at any time.

Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@prestigevirtual.com or contact us at Prestige Creative LLC, 8 The Green STE B, Dover, DE, 19901, US.